Refund Policy

At Marvex LLC ("we," "our," or "us"), we strive to deliver exceptional bookkeeping, catch-up cleanups, and financial reporting services that provide absolute clarity and value to your business. Because our services involve professional time, labor, and customized financial analysis, please review our refund and cancellation guidelines below.

1. Monthly Bookkeeping Retainers

Monthly bookkeeping packages (such as our Essential, Growth, and Scale plans) are billed on a recurring retainer basis at the beginning of each service cycle.

• Non-Refundable Retainers: Once a monthly service cycle or retainer payment has been processed, payments are generally non-refundable, as our team allocates dedicated professional hours and resources to maintaining your ledgers.
• Service Cancellation: You may cancel your monthly bookkeeping subscription at any time by providing written notice at least 14 days prior to your next billing date. Cancellation will take effect at the end of the current active billing cycle.

2. Historical Catch-Up & Cleanup Projects

For custom historical cleanup projects or multi-month reconciliations, work is typically structured with an upfront deposit or milestone-based payments. Because extensive professional labor is expended from day one:

• Upfront deposits for custom cleanup projects are non-refundable once work has commenced.
• If a project is canceled by the client mid-stream, client billings will be evaluated based on the proportion of work completed up to the date of formal cancellation notice.

3. Exceptional Circumstances & Disputes

We take client satisfaction very seriously. If you believe there has been a billing error, a duplicate charge, or if you are unsatisfied with the quality of service rendered, please contact us within 7 days of the transaction. We will review your case individually, and where an administrative error or failure to deliver agreed services is verified, we will issue a prompt and fair refund or account credit.

4. Contact Us

If you have any questions regarding our Refund Policy, or wish to request a cancellation or billing review, please reach out to our team: